Last updated: October 27, 2026

 

Who we are. Culkin Ventures Group LLC ("CVG", "we", "us") is based in St. Louis, Missouri, USA. Questions or requests: privacy@culkinventuresgroup.com. This policy covers our website, our e-mail and the inquiries we receive. A CVG product that collects other information will have its own privacy disclosures, which we will make available before you use it.

 

Information we collect

• Website forms: what you enter, such as your name, e-mail address, phone number, company and message, and, where a form offers it, whether you ticked the box to receive our marketing e-mails.

• E-mail: your e-mail address, name and the content of your message, including replies to e-mails we send you.

• Phone calls: if you speak with us by phone, your phone number, the date and time of the call, and what you choose to tell us.

• Text messages: if you text us at +1 888-730-0081, your mobile number, the content of your messages and their date and time.

 

How your inquiry reaches us. When you submit a form on our website, our website provider (Wix) sends us your submission by e-mail. Software that we operate on our own server reads that e-mail, checks that it really came from our website, and records your inquiry in our customer-management system (CRM). Replies to e-mails we send from our announcements address (announcements@culkinventuresgroup.com) are also sorted automatically by software we operate — for example to record an unsubscribe request, to note an e-mail address that no longer works, or to pass an inquiry or an urgent matter to the right person. A person at CVG reads and answers your messages.

 

How we use information. To respond to you, pass your message to the right person, follow up on your request, manage our relationship with you, keep our services secure, and meet legal obligations. We keep a record of your inquiry in our CRM: your contact details, the source of the inquiry (website, e-mail or phone), the CVG business it relates to and a short written summary of your message or call. Our CRM does not store recordings of calls. We do not sell or share personal information for advertising.

 

Marketing e-mails — only if you ask for them. We send news, offers and event invitations by e-mail only to people who have opted in, for example by ticking the marketing box on one of our website forms where we offer it. Sending us an inquiry does not sign you up. When you opt in, we record the date, how you opted in and the version of the wording you agreed to. We may send you e-mails about the CVG businesses or events you are interested in. You can unsubscribe at any time by replying "unsubscribe" to any of our marketing e-mails or by writing to privacy@culkinventuresgroup.com. Replies to our marketing e-mails are processed automatically; if we cannot match your reply to your record, a person at CVG handles it. After you unsubscribe we keep a record of your choice so that we do not e-mail you again.

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Text messages. We send text messages only in reply to messages you send us, about your inquiry; a member of our team replies. We do not send marketing or promotional texts. When you text us, our telephone and text-message provider (Twilio) delivers your message and it is forwarded by e-mail to a CVG staff mailbox. Reply STOP at any time to stop receiving texts from us (you will receive a confirmation); reply HELP for help. Message and data rates may apply. Mobile information and text-message opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes; we share them only with the service providers that deliver our messages.

 

Service providers. We share information only with providers that help us operate our services, under their agreements with us: Google (our e-mail and the connection between our mailbox and our server), Wix (our website and its forms), Hetzner (the server that runs our CRM), Twilio (our telephone and text-message provider), our payment and accounting providers (if you buy from us), and two AI providers that assist our staff, OpenAI and Anthropic. When helping our staff with a task, these AI services may process the content of e-mails or CRM records. Our staff use OpenAI through a business service that does not use our data to train its models. For Anthropic, we have turned off the setting that allows it to use our data to improve its models.

 

Where your information is stored. Our CRM runs on a server in Germany that we rent from Hetzner; only CVG administers it. Our e-mail, website and other providers process information in the United States and other countries.

 

How long we keep information

 

Information — Kept for

• Inquiries that do not lead to business (contact details, summaries of messages and calls) — 24 months after our last contact with you

• Anything we must keep for a legal claim or an official request (legal hold) — until the matter is closed

• Customer records (contact details, notes and correspondence about our work for you) — 3 years after our business relationship ends

• Your marketing consent — while you are subscribed

• A record that you unsubscribed or asked not to be contacted — as long as needed to respect your choice

• Text messages you send us and our replies — 24 months after our last contact with you

• A record that you replied STOP to our text messages — as long as needed to respect your choice

• Operational logs of our systems that handle your information (activity records without message content) — up to 60 days

• Routine security and sign-in logs of those systems (sign-ins and administrative access) — 90 days

• Detailed history in our CRM of who viewed or changed a record — 6 months

• Routine inquiry e-mails in our staff mailbox — 24 months after our last meaningful interaction

• Financial and contractual records and correspondence (payments, invoices, contracts) — generally 7 years, longer where the law requires

• Routine system messages (for example e-mail delivery reports) — 12 months

• Backup copies — overwritten within 14 days

 

These are our standard retention periods, subject to applicable legal requirements, documented exceptions, and our manual deletion-review process. Logs and backup copies are removed automatically. Removal of inquiries, customer records and mailbox e-mails is not automatic: nothing is deleted until a person at CVG has reviewed what has reached its period, so these items may be kept for some time after the period shown. Our providers may keep limited data for short periods under their own terms (for example, for abuse prevention). We keep information longer only where the law requires it or to deal with a legal claim.

 

Your choices and requests. You can ask us what information we hold about you, and ask us to correct or delete it, by e-mailing privacy@culkinventuresgroup.com. We may need to confirm your identity, and we will respond within 30 days. When we delete your information we may keep what the law requires (for example, accounting records of payments) and a record that you asked us not to contact you.

 

Website. Our website is hosted by Wix, which uses cookies needed to run the site and collects technical information and basic usage statistics (such as performance and error data and page visits). We do not use advertising or cross-site tracking cookies. Our website does not respond to browser "Do Not Track" signals.

 

Children. Our services are not directed to children under 13, and we do not knowingly collect their information.

 

Sensitive information. We do not ask for sensitive information, such as health details, government ID numbers or financial-account numbers, through our website forms or by e-mail. Please do not include it in your messages.

 

Security. We use reasonable safeguards: our CRM cannot be reached from the public internet (only CVG administrators can reach it, through encrypted connections); signing in to our CRM requires a second step (a one-time code); access is limited by role; and our servers' activity logs do not record the content of your messages. No system is completely secure.

 

Changes. If we change this policy materially, we will update the date above and post a notice on our home page for at least 30 days.